Dexcom
Timeline
2021-present
Role
Visual Design Lead
Instructional Visual Content Designer
Collaborator
UX, Instructional Design
Background
Dexcom removes finger pricks from diabetes management, and develops, manufactures, and distributes continuous glucose monitoring (CGM) systems for people living with Type 1 and Type 2 diabetes around the world.
Context
The education aspect of the Dexcom G7 system plays a crucial role in ensuring a seamless user experience. One of the most important components of this is the sensor insertion instructions, which must meet specific success criteria set by the FDA. However, striking the right balance between accuracy and a visual style unconventional to the Medical Device industry, was a challenge we successfully overcame. The end result is a Start Sensor flow that exudes warmth and a human touch, while still achieving a remarkable 92% success rate during our Limited Launch studies.
Solution
the written instructions were designed by an instructional writer, while I closely collaborated with her to design the instructional illustrations. I took the illustrations from initial sketches to the high-fidelity finished product. Our in-house Human Factors team conducted two rounds of testing with recruited participants to ensure the effectiveness of these instructional illustrations before submitting them to the FDA for approval.
Step 1
The first step is to work with the industrial designers and instructional designers to break down the steps of the sequence. Once we are aligned on the posture, I presented sketches of two perspectives for the cross functional team to review.
Step 2
From there, I, along with a small team I hired, illustrated illustrations in high-fidelity.
Step 3
Continued iterations